Gobierno de España. Ministerio de Hacienda. Secretaría de Estado de Presupuestos y Gastos - Dirección General de Costes de Personal
Sello Excelencia EVAM 200-299, año 2018
Clases Pasivas

Services Charter

Carta de servicios

Services charters enable citizens to know in advance what types of services they can expect and demand and what the quality commitments for said services are.

The Service Charter for the Civil Service is the document by which the Directorate-General for Personnel Costs informs citizens about the services it is responsible for, the quality commitments it makes in providing such services, and the rights that citizens have in relation to these services. This Service Charter is available at the Citizen's Service of the Directorate-General for Personnel Costs, at the Civil Service Units of the Ministry of Economy and Finance and at the Ministry of Finance's Administrative Information Service.

This Service Charter is available at the Citizen's Service of the Directorate-General for Personnel Costs, at the Civil Service Units of the Ministry of Economy and Finance and at the Ministry of Finance's Administrative Information Service.

Online access to the Services charter is also available at the Directorate-General online office

Service charter monitoring system 2019