The
Service Charter for the Civil Service is the document by which the Directorate-General for Personnel Costs informs citizens about the services it is responsible for, the quality commitments it makes in providing such services, and the rights that citizens have in relation to these services.
This Service Charter is available at the Citizen's Service of the Directorate-General for Personnel Costs, at the Civil Service Units of the Ministry of Economy and Finance and at the Ministry of Finance and Civil Service's Administrative Information Service.
Online access to the Services charter is also available at the
Directorate-General online office
Service charter monitoring system 2019